We hope you will love your products as much as we do, but if for any reason you change your mind, all you need to do is contact us and we’ll be happy to help.

Please note: this policy only applies to orders placed directly with us. Please contact the retailer for purchases made elsewhere.

Returns of unwanted goods

We do not accept returns if you’ve simply changed your mind about the product you purchased, unless you placed your order through our website. If the Consumer Contract Regulations apply, you can cancel your order by notifying us, in writing or by email, before delivery or within 3 days, starting on the day after the date of delivery. We cannot refund any delivery costs associated with your order.

All returned items must be unopened and in the original condition. We cannot issue a refund where the packaging has been opened or the items show signs of use.

You must ensure that your returned items are received at our warehouse within 7 days of your return being accepted. We cannot take responsibility for any loss or damage during the return shipping; the goods remain the responsibility of the buyer until received by us therefore we recommend that all returns are sent via a tracked delivery service.

Refunds

We aim to process refunds within 14 days of your items being returned to us once they have been inspected. Refunds can only be made to the same card used to make the original purchase. We will notify you once your refund has been processed, it may take up to 5 working days for the funds to show in your account.

Damaged products or defective products

Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.

Please open and check your order within 3 days from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to installation.

Please note: we would normally ask for images of the defective product to be emailed to us so we can speed up a resolution for all our customers.

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – as long as you do this within a specific time-frame. This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.

Disposal of damaged products

Please do not dispose or attempt to repair a damaged item until you have spoken with one of our team members and we have agreed in writing, usually by email, that it is okay to do so.